Privacy Policy

1. Information We Collect

We collect information you provide directly — such as name, email address, website URL, and diagnostic responses when you submit our contact form, complete a project brief, or subscribe to our newsletter. We also collect usage data through analytics tools to improve site performance and security.

2. How We Use Your Information

• To respond to your inquiries and deliver requested website remediation and architecture services
• To generate and execute binding project agreements and invoices
• To send transactional updates and newsletters (with your explicit consent)
• To improve our website, diagnostic algorithms, and conversion engineering tools
• To comply with statutory legal, tax, and accounting obligations

3. Third-Party Services & Sub-processors

We partner with reputable infrastructure and service providers that process data under strict data protection terms:

• Groq Inc.: Cloud AI model infrastructure provider used for streaming diagnostic assistance and contextual conversational interactions. Prompt inputs are transmitted securely via API.
• Hostinger International Ltd.: Production cloud server hosting (VPS) and transactional SMTP email delivery.
• Supabase Inc.: Cloud database, authentication, file storage, and data encryption.
• Ruul: Authorized merchant of record and commercial billing partner for invoicing, VAT/tax compliance, and client payment processing. Client name, billing address, email, and amount are shared to issue legally compliant invoices.
• Google Analytics 4: Anonymized web traffic and conversion metrics measurement.
• ConvertKit & Cal.com: Opt-in newsletter delivery and calendar scheduling.

4. Cookies

We use essential cookies for site security and session state, plus optional analytics cookies. You can manage your preferences anytime via our Cookie Policy.

5. Data Controller & GDPR Rights

The Data Controller responsible for your personal data is the contracting legal entity identified in your signed proposal (Adem Tavukcu operating as an individual proprietor, or Elevizen LLC upon formal corporate activation).

Under the GDPR (EU/EEA) and applicable data protection regulations, you have the right to access, rectify, port, erase, or restrict processing of your personal data. To exercise these rights, email us at elevate@elevizen.com.

6. Data Retention

• Contact form inquiries: Retained for 12 months.
• Email newsletter subscribers: Retained until unsubscribed.
• Diagnostic quiz data: Retained for 6 months.
• Contract, proposal, and invoice records: Retained for 7 years to comply with statutory commercial, tax, and accounting compliance obligations.

7. Contact

For questions or data requests regarding this Privacy Policy, please contact elevate@elevizen.com.